The ServiceNow RESTMessageV2 API is essentially a REST client that allows you to send outbound REST messages using JavaScript.
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ServiceNow's RESTMessageV2 API #Īnother feature of Business Rules is that you can use it to trigger custom scripts. So, for example, if someone creates a ticket in the Incident table in ServiceNow, you can set up a business rule to run. ServiceNow Business Rules #īut first, what are Business Rules? Business Rules are based on ServiceNow server-side logic that executes when database records are inserted, updated, queried, or deleted. For example, when an incident is created in ServiceNow, the data is automatically sent to my webhook target to use the data to enrich other systems. In this blog post, I will break down how I set this up in my ServiceNow instance so you can have outgoing webhooks from ServiceNow to whatever target you choose. The ability to have real-time data coming out of ServiceNow can enable teams to use the data more efficiently and integrate it into existing workflows. Previously, I have raved about the importance of webhooks in data integrations, which seemed like an excellent possible solution for the problem. I recently found a way to replicate webhook-like behavior using the ServiceNow built-in REST client alongside Business Rules.
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However, making this happen without writing a lot of code can be quite tricky. Now, up-to-date ticket data is often needed in other systems outside of ServiceNow, not just ServiceNow.
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Gone are the days where data is housed within one system are long gone.